Case Study: Reorganizing Human Resources at ASP Software
Read the ASP Software case (Anderson, 2005a) and consider the following questions:
- How does the client feel about how the change has been managed at this point?
- How do you think the management team or employees feel?
- What has McNulty done well in managing the change to this point?
- What could she have done differently?
- What intervention strategy and intervention activities would you recommend to McNulty?
- How would you structure these activities?
What roles would McNulty, the management team, and the consultant play?